Send NPS, CSAT, and custom surveys — post-purchase, post-support, post-onboarding — and have low scores automatically create helpdesk tickets, trigger drip sequences, or update contact health scores, all without a Zapier in the middle. Survey responses sit in the same database as the order, the ticket, and the deal, so the pattern from a low score to a churned customer is visible without a data export.
No add-on tiers, no feature gates — this is what the module ships with, included in every plan.
Pre-built templates for the three standard feedback frameworks, each configurable with your brand, custom questions, and conditional follow-up prompts based on score range.
Surveys fire automatically off platform events — ticket closed, order fulfilled, onboarding completed — using the same trigger logic as your drip campaigns, no separate survey scheduler.
A detractor NPS score creates a helpdesk ticket and enrolls the contact in a recovery sequence automatically. No manual list export to identify at-risk accounts.
Every survey response writes to the respondent's contact record with the score, verbatim text, and timestamp — visible alongside purchase history and support tickets in one profile.
Track NPS trends by customer segment, plan tier, acquisition source, or product line — segmented live from your CRM data without a separate analytics tool.
Deploy surveys by email, in-app widget, or embedded link. Response data consolidates into the same report regardless of which channel the respondent used.
Delighted and Wootric are single-purpose NPS tools — capable at sending surveys, but disconnected from the CRM, helpdesk, and drip tools where the responses actually need to land.
Start free with VCard & Link-in-Bio. Turn on Survey & NPS and the rest of the catalog from one flat plan — no per-seat fee, ever.