Customer health scoring typically requires a dedicated CS platform connected to your CRM, your helpdesk, and your billing system. Mewayz calculates health from all three natively — because all three live on the same database. Login frequency, open tickets, invoice aging, NPS responses, and feature usage roll up into a single score visible from every customer record without a single integration to configure.
No add-on tiers, no feature gates — this is what the module ships with, included in every plan.
Health rolls up from product engagement, support ticket volume and sentiment, payment history, NPS scores, and meeting frequency — all sourced from the same platform data.
You decide how much each signal contributes to the score; a B2B services account weights meetings and payment history differently than a SaaS seat does.
When a customer's health score drops below a threshold you set, the assigned CSM is notified and a task is created automatically — no monitoring dashboard required.
Slice health scores by plan tier, industry, acquisition date, or custom segment to spot systemic churn signals before they become revenue events.
The health score is a field on the customer record — visible in pipeline views, renewal queues, and contact lists without switching to a separate CS tool.
Every change to a customer's health score is logged on the record timeline so CSMs can see what triggered a decline and trace it to a specific event.
Gainsight is purpose-built for CS teams but costs more than most of the other tools in your stack combined — and still needs to connect to your CRM and billing system. Mewayz has all three.
Start free with VCard & Link-in-Bio. Turn on Customer health score and the rest of the catalog from one flat plan — no per-seat fee, ever.