Help Scout makes shared-inbox support pleasant. But it prices per user, and an agent only sees the conversation — not the customer's orders, invoices, or deals. Mewayz puts support next to the whole customer record on one flat plan.
Every agent is a paid seat, and contact and mailbox limits nudge you up the tiers as support scales.
Help Scout shows the conversation, not the customer's purchases, invoices, or pipeline. Agents answer half-blind or you pay to sync another tool.
The inbox and knowledge base are strong, but sales, billing, and the customer record live in separate subscriptions.
Help Scout handles the inbox. Mewayz handles the inbox with the whole customer in view. Here is the same team's stack, priced two ways.
| Help Scout | Mewayz | |
|---|---|---|
| Shared inbox | Included | Included |
| Help desk & tickets | Included | Included |
| Knowledge base | Add-on / tier | Included |
| Live chat | Add-on | Included |
| CRM & sales pipeline | — | Included |
| Customer orders & invoices in view | — | Included |
| Email marketing | — | Included |
| Per-seat pricing | Yes — per user | None |
| Typical cost · 10-person team | Help Scout seats + KB/chat + CRM | $19/mo flat |
Comparison reflects Help Scout's support scope and per-seat pricing plus the separate tools it does not replace, 2026. Feature availability and pricing may vary.
Import your knowledge-base articles and export past conversations. Set up the shared inbox and ticket routing in Mewayz.
Because the help desk shares the database with the CRM, agents see the customer's orders, invoices, and deals on the same screen.
Cancel Help Scout's seats and add-ons. One flat Mewayz plan covers the inbox, tickets, knowledge base, and chat.
Yes. Mewayz includes a shared inbox, ticketing help desk, knowledge base, and live chat — plus the CRM context Help Scout charges extra to approximate.
Yes — bring your knowledge-base articles across and export past conversations. You can export from Mewayz the same way any time.
Help Scout bills per user with the knowledge base and chat as add-ons. Mewayz is a flat $49/mo for inbox, tickets, knowledge base, and chat, with the CRM included.
Instead of paying for Help Scout, switch on the Mewayz module that does the same job — included in every plan, on the same database as your other modules.
Move your conversations over, put support next to the full customer record, and drop the per-seat plan — on one flat fee.