Freshdesk handles support tickets well, but it's billed per agent, tiers the features you want, and only sees the support side of the customer. Mewayz puts tickets, chat and a knowledge base next to the whole customer record on one flat plan.
Every agent is a paid seat, and automation, SLAs and reporting sit in higher tiers.
Freshdesk sees tickets, not the customer's orders, invoices or deals — agents answer half-blind.
Sales, billing and the customer record live in separate subscriptions.
Freshdesk works the tickets. Mewayz works them with the whole customer in view. Here is the same team's stack, priced two ways.
| Freshdesk | Mewayz | |
|---|---|---|
| Ticketing help desk | Included | Included |
| Live chat | Add-on / tier | Included |
| Knowledge base | Tiered | Included |
| Automation & SLAs | Higher tiers | Included |
| CRM & sales pipeline | — | Included |
| Orders & invoices in view | — | Included |
| Email marketing | — | Included |
| Per-agent pricing | Yes | None |
| Typical cost · 10-person team | Freshdesk agents + CRM | $19/mo flat |
Comparison reflects Freshdesk's support scope and per-agent pricing plus the separate tools it does not replace, 2026. Feature availability and pricing may vary.
Import your knowledge-base articles and export past tickets; set up routing in Mewayz.
The help desk shares the database with the CRM, so agents see orders, invoices and deals on one screen.
Cancel Freshdesk's seats and add-ons; one flat Mewayz plan covers tickets, chat and the knowledge base.
Yes. Mewayz includes a ticketing help desk, live chat and a knowledge base — plus the CRM context Freshdesk charges extra to approximate.
Yes — bring your knowledge-base articles across and export past tickets. You can export from Mewayz any time.
Freshdesk bills per agent with features tiered. Mewayz is a flat $49/mo for tickets, chat and knowledge base, CRM included.
Instead of paying for Freshdesk, switch on the Mewayz module that does the same job — included in every plan, on the same database as your other modules.
Move your tickets over, put support next to the full customer record, and drop the per-agent plan — on one flat fee.