Comments, DMs, mentions, and replies from Facebook, Instagram, YouTube — and wherever you're active — land in one chronological inbox. Every reply is logged against the CRM contact record. No toggling between native apps. No platform-jumping when a complaint lands on two channels at once. Included on every plan, no per-seat fee.
No add-on tiers, no feature gates — this is what the module ships with, included in every plan.
Facebook comments, Instagram DMs, YouTube replies, and Twitter/X mentions queue together with source tags so your team sees everything without touching a native app.
Each incoming message surfaces the matched CRM contact — purchase history, open tickets, NPS score — so you respond with full context instead of asking for an order number.
Route mentions containing specific keywords to a designated team member; assign by platform, sentiment flag, or account handle so nothing sits unread.
Build a library of approved responses for common questions; agents can send, personalise, and log in one click — consistent voice, faster resolution.
Every reply from the inbox writes back to the contact's timeline, so your sales and support teams see social engagement alongside emails, tickets, and purchases.
Agency and Enterprise subscribers can operate the Social Inbox under a custom brand, managing inboxes for multiple client accounts from a single workspace.
Managing social engagement through Sprout or Sprinklr means paying a platform fee on top of your social media budget, plus an integration layer to get conversations into your CRM. Here it's a toggle.
Start free with VCard & Link-in-Bio. Turn on Social inbox and the rest of the catalog from one flat plan — no per-seat fee, ever.