When something breaks, the last thing you need is three tools to diagnose who owns it. Incident management in Mewayz handles on-call schedules, escalation policies, alert routing, and post-incident reviews — all inside the same workspace where the tasks, the docs, and the team chat already live. Incidents become action items without an export.
No add-on tiers, no feature gates — this is what the module ships with, included in every plan.
Define rotating on-call schedules per service or team; the right person is paged automatically based on the current rotation, with a clear escalation path if they don't acknowledge.
Set multi-level escalation rules — alert the primary responder, wait N minutes, then page the secondary, then the manager — so nothing stays silent when someone is unavailable.
Incoming alerts from monitoring integrations are routed by service, severity, and team; duplicate alerts from the same root cause are grouped into a single incident, not a notification flood.
Every acknowledgment, status change, escalation, and responder action is timestamped on the incident record — giving you a clean timeline for post-mortems without reconstructing it from Slack history.
Close an incident and a structured post-mortem template opens in Docs — timeline pre-populated, action items tracked as real tasks in Projects, assigned to real people with due dates.
Incident management is one toggle in the Projects & Work family — included in every plan, sharing the same user records, roles, and notification preferences as the rest of the platform.
PagerDuty and Opsgenie charge per user to route an alert — Mewayz handles the same alerting, escalation, and post-mortem workflow as part of the flat-fee platform.
Start free with VCard & Link-in-Bio. Turn on Incident management and the rest of the catalog from one flat plan — no per-seat fee, ever.