Helpdesk & Tickets is a shared inbox that channels email, web form, in-app, and social DMs into one queue — each ticket loaded with the customer's deal history, invoice status, active projects, and prior tickets before your agent types a word. No lookup, no tab-switching, no 'let me check and get back to you.' Included in every plan, unlimited agents, zero per-seat fees.
No add-on tiers, no feature gates — this is what the module ships with, included in every plan.
Email, web form, in-app widget, Instagram DMs, and Facebook Messenger all route into one ticketing queue with consistent ownership, ticket numbering, and SLA tracking across every channel.
Every ticket opens with the customer's deal pipeline stage, unpaid invoices, open projects, and prior support history visible without leaving the conversation — because this module reads the same database as CRM, accounting, and projects.
Define first-response, resolution, and follow-up SLAs per customer tier, channel, or issue type. The clock starts automatically; breaches escalate without a rule being manually triggered.
Route tickets by team, skill tag, language, or channel, with automatic reassignment when capacity changes. Owner, watcher, and collaborator roles give you precise visibility without inbox noise.
Agents leave internal notes that customers never see, or fire pre-written macros for common issue patterns — both powered by the same knowledge base used on the public help site.
Post-ticket surveys collect NPS, CSAT, and open-text feedback; scores attach to the agent and the ticket category so trends surface in reporting without a separate survey tool.
One-click ticket conversion sends the issue into the projects backlog as a bug or feature request, closing the loop between support queue and engineering without copy-paste or a Zapier step.
Enterprise-grade ticketing and SLA management usually means a Zendesk seat bill that compounds with every agent hire — here it's one toggle.
Start free with VCard & Link-in-Bio. Turn on Helpdesk & tickets and the rest of the catalog from one flat plan — no per-seat fee, ever.