The before — a client scattered across the stack.
Medical aesthetics runs on trust and follow-up, both of which need memory. Lumière’s memory was fragmented. “Bookings, charts with consent forms, memberships, and payments were four products,” says Dr. Elise Fontaine, Medical Director. “A client’s treatment history sat in a different place from her membership and her card on file. Recall was guesswork.”
Across three locations it compounded: a client treated at one spa was a stranger at the next, and membership benefits didn’t reliably follow her.
$1,200/month across five tools. Consent and treatment history disconnected from billing. Memberships that didn’t travel between locations.
The switch — charts and consent first.
Lumière prioritized clinical records and consent, then memberships and payments. The medical team signed off once they saw treatment history and consent on the same chart as the next appointment.
“I’m the medical director — I cared about the chart, not the marketing,” Fontaine says. “Consent, history, and the next booking on one record. That’s clinical hygiene, not just convenience.”
What got replaced
| Old tool | Replaced by Mewayz module | Monthly saving |
|---|---|---|
| Booking system | Bookings & Scheduling | $180 |
| EMR / charting tool | Records & Consent | $360 |
| Membership platform | Memberships & Packages | $200 |
| Standalone payments | Payments & POS | $160 |
| Email / SMS tool | Client Communications | $120 |
| Total old stack | Mewayz Agency | save $1,123/mo |
The unlock — the client follows herself everywhere.
With charts, memberships, and payments unified, the practice got smarter about every visit:
- Treatment history and consent sit on the same chart as scheduling
- Memberships and packages apply at any of the three locations
- Recall prompts fire from the actual treatment, on the right interval
- Card on file, packages, and add-ons settle to one ledger
When the system knows a client’s last treatment and its ideal follow-up window, recall becomes specific and timely instead of a generic blast. Specific recall is the entire rebooking game in aesthetics.
The new normal — one practice, not three spas.
“We finally feel like one practice with three rooms instead of three businesses that share a logo,” Fontaine says. “A client is known the moment she walks into any location. That continuity is the brand.”