Communication & Messaging
Mewayz + Instagram: Reply to Instagram DMs without leaving the CRM
Connect your Instagram Business account and handle DMs from the Mewayz inbox. Conversations are matched to the right CRM contact automatically, so your team has the full lead history when they reply.
What you get
DMs in your shared inbox
Stop switching apps — Instagram DMs land in the same shared inbox as email, WhatsApp, and Messenger.
Contact auto-matching
When a known contact DMs, the conversation is auto-attached to their CRM record with full history.
Team assignment
Assign Instagram threads to the right rep, with SLA timers and read receipts.
Real-world use cases
Creator inbound
Creators getting brand-collab inquiries via DM can triage, qualify, and track deals inside one CRM.
E-commerce DMs
Shopify stores using Mewayz handle 'is this in stock?' DMs without losing the product context.
Local business leads
Hotels, salons, and restaurants treat Instagram DMs as a lead channel and track conversion.
What it looks like
Frequently asked questions
Which Instagram account types work?
Instagram Business and Creator accounts connected via Facebook Pages. Personal accounts are not supported (Meta limitation).
Can I post content from Mewayz?
Mewayz focuses on inbox + DMs. For scheduled posts, pair with Mewayz's social scheduler module.
Are story replies included?
Yes — story replies appear as DMs in the inbox with the referenced story attached.
Related integrations
Ready to connect Instagram?
Set up takes less than 5 minutes — included free in every Mewayz plan.