63% of ops professionals say internal bottlenecks are hurting their bottom line

One of my favorite TV moments is the candy factory episode of "I Love Lucy." Lucy and Ethel cramming chocolate in their mouths and down their shirts to keep up with the pace of the conveyor belt is hilarious—but it's also painfully relatable. Internal requests can get out of hand: incomplete tickets, half-formed Slack DMs, and "quick favor" emails that aren't quick, all coming in faster than the team can wrap them. Even with automation tools available today, plenty of teams are still stuf