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Choose Your Fictions Well (2010)

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8 min read Via henryjenkins.org

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Choose Your Fictions Well: Why the Stories You Tell Yourself Define Your Business

Every business runs on fictions — narratives about who your customers are, what your product means, and where your company is headed. The entrepreneurs who thrive are not the ones who eliminate these fictions, but the ones who choose them deliberately, test them ruthlessly, and replace them before they calcify into delusions.

This idea, first crystallized around 2010 in scattered blog comments and founder forums, has only grown more urgent. In a world of 207-module business platforms and infinite operational data, the stories you wrap around that data matter more than ever.

What Does It Mean to "Choose Your Fictions Well"?

A fiction, in this context, is not a lie. It is a simplifying narrative — a mental model you adopt to make decisions faster and align your team around a shared direction. "We are the premium option in this market." "Our users care most about speed." "This quarter is about retention, not acquisition." None of these statements are objective truths. They are chosen frames, and they shape every action your team takes.

The original commentary around this concept drew from philosophy, behavioral economics, and hard-won startup experience. The core argument was simple: you cannot operate without narratives, so you had better pick useful ones. A founder who believes "we are disrupting an industry" will make different hiring, pricing, and product decisions than one who believes "we are building a sustainable niche business." Neither fiction is inherently wrong. But one will be far more productive for your specific situation.

"You do not get to choose whether you operate on fictions. You only get to choose which fictions you operate on — and how quickly you update them when reality pushes back."

Why Do Bad Fictions Persist in Growing Companies?

The dangerous fictions are not the ones you choose consciously. They are the ones that sneak in through repetition, comfort, and identity attachment. A startup that told itself "we are scrappy underdogs" at ten employees may still be running on that fiction at five hundred — long after it stopped being useful and started excusing sloppy operations.

Bad fictions persist for predictable reasons. Teams become emotionally invested in narratives that once served them. Metrics get interpreted to confirm existing stories rather than challenge them. And most critically, nobody is assigned the job of questioning the company's operating fictions. This is where operational infrastructure becomes essential — not just for tracking numbers, but for surfacing the gaps between your narratives and your reality.

How Do You Audit Your Business Fictions?

Auditing your fictions requires both systematic tools and uncomfortable honesty. Here is a practical framework that high-performing operators use:

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  • List your operating assumptions explicitly. Write down the five to ten narratives your team repeats most often — about your market, your customers, your competitive advantages, and your growth trajectory.
  • Assign each fiction a falsification condition. What specific data point, if you encountered it, would force you to abandon or revise this narrative? If you cannot name one, the fiction has become unfalsifiable — and therefore dangerous.
  • Check your fictions against your dashboards monthly. Use your CRM, project management, finance, and analytics modules to pressure-test each narrative. Are your "loyal power users" actually churning at the same rate as everyone else? Is your "fastest-growing segment" still growing?
  • Rotate the devil's advocate role. Assign someone on your team to argue against your dominant fictions in each strategy meeting. Make it a formal role, not a personality trait.
  • Set expiration dates on strategic narratives. Every fiction should have a review date. "We are a product-led growth company" is a useful fiction — until it is not. Schedule the reassessment before you need it.

What Role Does Your Business OS Play in Choosing Better Fictions?

A business operating system is, at its core, a fiction-testing machine. When your CRM, project management, HR, invoicing, inventory, and analytics modules all feed into a unified platform, you gain something rare: the ability to see whether your narratives match your operations in real time.

Consider a common fiction: "Our enterprise clients are our most profitable segment." Without integrated data, this narrative persists unchallenged. With a connected business OS, you can pull actual revenue per client against support hours logged, project overruns tracked, and invoice payment timelines — and discover that your mid-market clients actually generate higher margins with less friction. The fiction dissolves not through argument, but through visibility.

This is the real value of consolidating your operations into a single platform. It is not just efficiency. It is epistemic hygiene — the organizational discipline of knowing what you actually know versus what you merely believe.

How Has This Idea Evolved Since 2010?

When the "choose your fictions well" commentary first circulated, most businesses lacked the tooling to systematically test their narratives. Dashboards were primitive, data lived in silos, and gut instinct was the dominant operating system. The advice was philosophical — wise, but difficult to act on at scale.

Today, the landscape is fundamentally different. A solo operator or small team can now run 207 integrated business modules from a single login, tracking everything from customer acquisition to employee performance to cash flow. The philosophical advice now has operational teeth. You can choose your fictions well because you can actually measure whether they are serving you. The gap between narrative and reality has never been easier to close — if you have the infrastructure and the intellectual courage to look.

Frequently Asked Questions

What is the difference between a useful business fiction and self-deception?

A useful fiction is a consciously chosen simplifying narrative that you hold provisionally and test against data. Self-deception is an unconscious attachment to a narrative that you refuse to question even when evidence contradicts it. The difference lies in awareness and willingness to update. If you can name your fiction, state what would disprove it, and check it against your operational data regularly, it remains a tool. The moment you stop testing it, it becomes a trap.

How often should a business revisit its core narratives?

At minimum, revisit your five to ten core operating fictions quarterly. However, any significant shift in your metrics — a sudden change in churn, a new competitor entering your space, a major product launch — should trigger an immediate fiction audit. The goal is not constant narrative instability, but structured reassessment that prevents stale stories from driving fresh decisions.

Can a business operating system really help with something as abstract as "choosing fictions"?

Absolutely. The abstraction disappears the moment you connect it to data. A business OS with integrated CRM, project management, finance, and analytics modules turns vague narratives into testable hypotheses. When you say "our customers love our onboarding," your support ticket data, retention curves, and NPS scores either confirm or challenge that fiction in real time. The platform does not choose your fictions for you — but it makes choosing poorly far more difficult to sustain.

Your business is already running on fictions. The only question is whether you picked them on purpose — and whether you have the operational visibility to know when they stop working. Start your free trial at Mewayz and build the infrastructure that turns belief into evidence, one module at a time.

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