Ukujwayelekile kwenkohlakalo ezinhlanganweni (2003) [pdf]

Iqala ngomusa omncane. Umphathi ugunyaza izindleko ezingafanelekile. Umholi weqembu ubheka ngenye indlela lapho ozakwabo echwensa i-timesheet yakhe. Isikhulu sokuthengwa kwempahla samukela isipho esifiphaza umugqa phakathi kwenhlonipho nomthelela. Azikho kulezi zenzo ezizwakala ziwubugebengu okwamanje - zizizwa zingabantu. Kodwa lokho okusibonise amashumi eminyaka ocwaningo lwenhlangano ukuthi inkohlakalo ayivamile ukufika njengokukhaphela okumangalisayo. Kungena ngokuziphatha okuncane, okujwayelekile okuhlangana ngokuhamba kwesikhathi kuze kube yilapho yonke inhlangano isebenza esisekelweni sokungathembeki okuthulile. Ukuqonda ukuthi lokhu kwenzeka kanjani - kanye nokwakha izinhlelo ezimelana nakho - enye yezinselelo ezibalulekile ezibhekene namabhizinisi esimanje.

Indlela Inkohlakalo Eba Ngayo "Indlela Izinto Ezisebenza Ngayo"

Indlela eyingozi kakhulu yenkohlakalo yenhlangano akusona isikhulu esikhohlakele esikhwabanisa izigidi. Ukukhukhuleka okuhamba kancane, okuyiqoqo lapho imikhuba engalungile igxiliswa ezinkambisweni zansuku zonke. Abacwaningi bahlonze iphethini: isenzo senkohlakalo senzeka, asiphikiswa, siyaphindwa, futhi ekugcineni sibe sesikhungweni - ingxenye yencwadi yemithetho engabhaliwe etholwa abasebenzi abasha ngaphandle kokungabaza. Umbiko wango-2023 ovela ku-Association of Certified Fraud Examiners uthole ukuthi inhlangano evamile ilahlekelwa u-5% wemali engenayo yonyaka ngenxa yokukhwabanisa, uhlelo olumaphakathi luthatha izinyanga ezingu-12 ngaphambi kokutholwa.

Okwenza ukujwayela kube ubuqili ukuthi abantu ababambe iqhaza kaningi abaziboni benenkohlakalo. Baye balinganisela ukuziphatha kwabo ngemibhalo yengqondo ejwayelekile: "Wonke umuntu uyakwenza," "Akulimazi muntu ngempela," "Inkampani ingikweleta lokhu." Lokhu kuqiniswa akuzona izimpawu zokwehluleka kwesimilo - kuyizimpendulo zengqondo ezibikezelwayo ezivela lapho izinhlaka zenhlangano zehluleka ukuhlinzeka ngokusobala, ukuziphendulela, kanye nemithetho yokuziphatha ecacile.

Okushiwo ngabaholi bamabhizinisi kucacile: inkohlakalo ayiyona inkinga yabantu. Kuyinkinga yezinhlelo. Futhi amasistimu angaklanywa kabusha.

Izinsika Ezintathu Zokujwayela

Inkohlakalo yenhlangano iba ngokwejwayelekile ngokusebenzisa izindlela ezintathu zokuqinisa. Okokuqala, ukufakwa kwezikhungo — imikhuba yenkohlakalo igxiliswa ezinkambisweni, emisebenzini, nasezinkambisweni. Uma ithimba labadayisi livame ukukhuphula ukuqagela ukuze livikele amabhonasi, noma lapho umnyango wakwa-HR ungakunaki ukuphulwa kwenqubomgomo kwabadlali abasezingeni eliphezulu, ukuziphatha kuba ngokwesakhiwo. Akusekho ukuzikhethela; kungokwakhona.

Okwesibili, ukulungiswa — abantu ngabanye namaqembu bathuthukisa imibono ethethelela ukuziphatha. Lokhu kusuka ekwenqatshelweni kokulimala ("iklayenti lingakwazi ukukukhokhela") kuya ekunxuseni ukwethembeka okuphezulu ("Ngivikela iqembu lami") kuya ekuqhathanisweni komphakathi ("izimbangi zethu zenza okubi kakhulu"). Lezi zindaba ezixoxwayo zinamandla ngoba zivumela abantu ukuthi bagcine ukubukeka kwabo okuhle kuyilapho behlanganyela ekuziphatheni okulimazayo.

Okwesithathu, ukuhlalisana — amalungu amasha afunda ukwamukela nokubamba iqhaza ezenzweni zenkohlakalo njengesimo sokuba amalungu. Lapho oqashwayo omusha ebona umeluleki wakhe enquma njalo ukuhlola ukuthi bayayithobela yini imithetho, bafunda ukuthi lokhu kwamukelekile - noma kulindelekile. Izinhlangano ezinokonakala okuphezulu azidingi ukufundisa ngokusobala ukungathembeki. Isiko likufundisa ngokungagunci, ngokubuka kanye nengcindezi yomphakathi.

• Izinhlaka zokuklomelisa ezikhuthaza imiphumela phezu kobuqotho benqubo zakha umhlabathi ovundile wenkohlakalo
• Izisele zolwazi zivimbela ukubonakala kwemisebenzi ehlukahlukene, okuvumela ukungaziphathi kahle kucashe ezindaweni eziyimpumputhe zomnyango
• Izindlela zokucwaninga ezibuthakathaka zenza kube nzima ukulandelela izinqumo ezibuyela kubantu ngabanye, kunciphisa ukuziphendulela
• Amasiko anengcindezi ephezulu lapho "imiphumela nganoma yiziphi izindleko" kuwukulindela okusobala kucindezela abasebenzi ezinqamuleni zezimiso zokuziphatha
• Ukubekezelela ubuholi kweziphambeko ezincane kubonisa ukuthi imithetho iyaxoxisana, ayiphelele

Izindleko Zokubheka Enye Indlela

Ukulimala kwezimali kwenkohlakalo evamile kuyamangaza, kodwa kuyingxenye yesithombe. Lapho abasebenzi bebona ukuziphatha okungalungile kungajeziswa, ukwethembana konakala kuyo yonke inhlangano. Inhlolovo yango-2024 ye-Ethics & Compliance Initiative ithole ukuthi u-49% wezisebenzi ezibone ukungaziphathi kahle azizange zikubike — futhi isizathu esiyinhloko kwakuyinkolelo yokuthi akukho okuzokwenziwa. Lokhu kuthula akukona ukunganaki. Kufundiwe ukungabi nakuzisiza, impendulo ephusile ohlelweni olukhombisile ukuthi ayibuthathi ubuqotho njengento ebalulekile.

Imiphumela engezansi yomfula iphuma ngaphandle. Ukuzibandakanya kwabasebenzi kuyehla. Inzuzo iyanda, ikakhulukazi phakathi kwabasebenzi abasezingeni eliphezulu abanezinketho futhi abenqabayo ukusebenza ezindaweni ezisengozini. Ubudlelwano bekhasimende buyaphazamiseka lapho ukungasebenzi kwangaphakathi kuvuza kukhwalithi yesevisi. Futhi lapho inkohlakalo ekugcineni ibonakala esidlangalaleni - njengoba kwenzeka nakanjani - umonakalo wesithunzi ungathatha iminyaka ukulungisa. Cabanga ngezigameko zokukhwabanisa kwama-akhawunti mbumbulu ka-Wells Fargo noma ukukhwabanisa kwe-akhawunti ye-Wirecard: kuzo zombili izimo, amasiko angaphakathi abe nemikhuba evamile abantu bangaphandle abayibona ngokushesha njengenkohlakalo.

Kumabhizinisi amancane naphakathi nendawo, iziteki ziphakeme ngokulinganayo. Inkampani engu-$2 million elahlekelwa u-5% ngenxa yokukhwabanisa ilahlekelwa u-$100,000 ngonyaka - ngokuvamile umehluko phakathi kokukhula nokuma. Lawa mabhizinisi ngokuvamile awanayo iminyango ethobelayo, okuwenza abe sengcupheni yokujwayela kancane kancane izinqamuleli ezingenasimilo.

Ukubonisa ngale Njengohlelo Lwenhlangano Lwamasosha omzimba

Uma ukujwayela kuphumelela ebumnyameni, khona-ke ukubeka izinto obala kuyikhambi lakho elisebenza kahle kakhulu. Izinhlangano ezenza ulwazi lubonakale, izinqumo zilandeleke, futhi zicutshungulwe zakha izimo lapho inkohlakalo idonsa kanzima khona. Lokhu akuphathelene nokugadwa noma ukungathembeki — kumayelana nokuklama amasistimu lapho ukwenza okulungile kulula kunokwenza okungalungile.

Isu elisebenza ngempumelelo lokulwa nenkohlakalo alisona isijeziso ngemva kweqiniso — lakha ukusebenza obala ngendlela yokuthi ukungaziphathi kahle kuba nzima ukwenza, ukukubona kulula, futhi kungenzeki ukukucacisa njengokujwayelekile.

Izinkundla zebhizinisi zesimanje zenze lolu hlobo lokubonisa izinto ngale kwesakhiwo ukuthi kufezeke ngisho nasezinhlanganweni ezingenawo amathimba athobelayo azinikele. Uma i-CRM yakho ingena kukho konke ukusebenzisana kwamakhasimende, uhlelo lwakho lwama-invoyisi ludala amarekhodi angenakuguquleka, ukuphathwa kwezindleko zakho kudinga amarisidi edijithali nokugeleza komsebenzi okugunyazwayo, futhi imojula yakho ye-HR ilandelela ukwaziswa kwenqubomgomo - uye wakha isimiso sokuzivikela komzimba senhlangano. Imojula ngayinye ayenzi nje umsebenzi; kwakha ungqimba lokuziphendulela okwenza ukujwayela kube nzima.

Amapulatifomu afana ne-Mewayz, ehlanganisa amamojula ebhizinisi angaphezu kuka-200 ibe isistimu yokusebenza eyodwa, asebenza kahle kakhulu lapha ngoba asusa izisele zolwazi lapho inkohlakalo icasha khona. Uma ukukhokhelwa, ukuthengwa kwempahla, ukuphathwa kwephrojekthi, nokubikwa kwezezimali konke kuphila ku-ecosystem eyodwa, idatha yereferensi izenzakalela kunokuba isebenze. Umehluko phakathi kwamahora afakiwe kanye nokulethwa kwephrojekthi, noma phakathi kwama-oda okuthenga nezinkokhelo zangempela zomthengisi, ubonakala hhayi ngophenyo olukhethekile kodwa ngokubuyekezwa okujwayelekile kokusebenza.

Izinqubo Zokuklama Kabusha Ukuze Umelane Nokujwayela

Ngaphezu kokubonisa ngale, izinhlangano zidinga ukuklama izinqubo eziphazamisa umjikelezo wokujwayelekile. Lokhu kusho ukwakha ukungqubuzana kuzinqumo eziyingozi enkulu - hhayi ukungqubuzana okungokomthetho okubambezela yonke into, kodwa ukungqubuzana okuhlakaniphile okubangela izikhathi ezifanele. Ukugunyazwa kokugeleza komsebenzi wezindleko ezingaphezu komkhawulo, ukuzungezisa okuyisibopho kobudlelwane bomthengisi, ukuhlaba umkhosi okuzenzakalelayo kwamaphethini angajwayelekile kudatha yezezimali — lokhu ukungenelela kwesakhiwo okungancikile ebuhleni bomuntu ngamunye.

Cabangela ukuthenga, enye yezindawo ezisengozini enkulu yenkohlakalo emhlabeni jikelele. Inhlangano Yekusebenzisana Kwezomnotho Nentuthuko ilinganisela ukuthi ukukhwabanisa kokuthengwa kwempahla kubalelwa ku-10-25% yenani lenkontileka yomphakathi. Ezinhlanganweni ezizimele, izinombolo zinzima ukuzibeka phansi kodwa azibalulekile kangako. Inqubo yokuthenga ephumelelayo ayincikile ekwethembeni ukuthi wonke umphathi wokuthenga uzomelana nesilingo. Idinga amabhidi ancintisanayo ngaphezu kwevelu ethile, ilogue konke ukuxhumana nomthengisi, ihlukanise izindima zesicelo, ukugunyaza, kanye nenkokhelo, futhi ikhiqize izindlela zokucwaninga ngokuzenzakalelayo.

Lolu hlobo lomklamo wenqubo yilapho izinkundla zebhizinisi ezihlanganisiwe ziletha inani elingaphezu kobukhulu. Uma imojula yakho yokuthenga ixhumeka kuma-invoyisi akho, i-inventory, nezinhlelo zokubala, udala iluphu evaliwe lapho konke okwenziwayo kuqinisekiswa ngokuphambene ngamaphoyinti edatha amaningi. Ayinangqondo - ayikho isistimu - kodwa iphakamisa umzamo odingekayo ukwenza ukukhwabanisa ngenkathi ikhulisa ngokumangazayo amathuba okutholwa.

Ukushintsha Kwamasiko Kuqala Ngokubonakala Kobuholi

Ubuchwepheshe nokuklama kwenqubo kuyadingeka kodwa akwanele. Ukujwayezwa kwenkohlakalo kuwumkhuba wamasiko, futhi isiko libekwe phezulu. Abaholi abafuna ukuhoxisa inkohlakalo kudingeka benze izinto ezintathu ngokungaguquki: babe yisibonelo sokuziphatha ngendlela ebonakalayo, baphendule lapho bephulwa khona ngokubikezela, futhi bakhe imigudu ephephile yokubika izinto ezikhathazayo.

Ukumodela ukuziphatha okuhle kusho okungaphezu kokugwema inkohlakalo wena. Kusho ukuphumela obala mayelana nokwenza kwakho izinqumo, ukuvuma amaphutha ngokusobala, kanye nokubonisa ukuthi uzibambele kumazinga afanayo olindele kwabanye. Uma i-CEO ithumela imibiko yayo yezindleko ngokusebenzisa ukugeleza komsebenzi okugunyazayo njengawo wonke umuntu, ithumela umlayezo onamandla kunanoma yiluphi uhlelo lokuqeqesha izimiso zokuziphatha.

Impendulo eqagelekayo ekuphuleni umthetho ibaluleke ngokufanayo. Izinhlangano ezijezisa abasebenzi bezinga eliphansi ngeziphambeko kuyilapho zivikela abaholi abaphezulu abenza okufanayo - noma okubi nakakhulu - zifundisa abasebenzi bazo ukuthi izimiso zokuziphatha zilandelana, hhayi zonke. Idatha isekela lokhu: ucwaningo oluvela eNyuvesi yaseWashington luthole ukuthi ukulunga okucatshangelwayo esinyathelweni sokuqondiswa kwezigwegwe kwakuyisibikezelo esisodwa esiqine kakhulu sokuthi abasebenzi bazobika yini ukungaziphathi kahle kwesikhathi esizayo. Ukwakha ukulandelana kwezigameko okujwayelekile nokugeleza komsebenzi - okubonakala kubo bonke ababambiqhaza - kusiza ukuqinisekisa ukuvumelana kungakhathalekile ukuthi ubani ohilelekile.

Ukwakha Inhlangano Inkohlakalo Engeke Iyenze Ikoloni

Ukwenziwa kwenkohlakalo kujwayelekile akunakugwenywa. Kungumphumela obikezelwayo wezimo ezithile zenhlangano: ukungafihli kahle, ulwazi oluhlukene, izinzuzo ezingaqondani kahle, nokubekezelela ngokwesiko ukwephulwa kwemithetho emincane. Hlehlisa lezi zimo, bese udala inhlangano lapho ubuqotho buyindlela yokumelana okuncane.

Lokhu kudinga indlela enezendlalelo eziningi. Kusendlalelo sobuchwepheshe, sebenzisa izinkundla ezihlanganisiwe ezakha imigudu yokucwaninga ebanzi futhi zisuse ama-silo edatha - ukuhlanganisa imisebenzi yakho ibe yisistimu ebumbene njenge-Mewayz kusho ukuthi idatha yezezimali, yokusebenza, neyabasebenzi ingakhonjiswa ngokungafani kalula. Kusendlalelo senqubo, idizayini igeleza ngokuhlolwa okufanele, ukuhlukaniswa komsebenzi, nokutholwa kokudidayo okuzenzakalelayo. Esigabeni samasiko, tshala imali ekumodeleni ubuholi, ukuqinisa umthetho ngokungaguquki, kanye nezindlela zokubika eziphephile ngokwengqondo.

Akukho kulokhu okudinga ukuphelela. Kudinga inhloso. Yonke inhlangano izobhekana nezinselelo zokuziphatha - leyo yimvelo yebhizinisi labantu. Umbuzo uwukuthi ingabe lezo zinselele zihlangatshezwana namasistimu aklanyelwe ukuvela futhi abhekane nazo, noma ingabe zingene shí esikweni elifunda kancane kancane ukubheka ngenye indlela. Izinhlangano ezithuthukayo esikhathini eside yizo ezikhetha ukubeka izinto obala kunokunethezeka, ukuziphendulela kunokunethezeka, kanye nobuqotho obuhlelekile ngaphezu kobuqhawe bomuntu ngamunye. Ngo-2026, amathuluzi wokwakha lolo hlobo lwenhlangano afinyeleleka kakhulu kunangaphambili. Okuhlukile okusele kuphela wukuzimisela ukuzisebenzisa.

Imibuzo Evame Ukubuzwa

Kuyini ukujwayelekile kwenkohlakalo ezinhlanganweni?

Ukwenziwa kwenkohlakalo kujwayelekile kubhekisela enqubweni ehamba kancane lapho ukuziphatha okungafanele kwamukelwe njengenjwayelo ngaphakathi kwenhlangano. Ngokuvamile kuqala ngezenzo ezincane - ukugunyaza izindleko ezingabazekayo, ukunganambi kweshidi lesikhathi, noma ukwamukela izipho ezingafanele. Ngokuhamba kwesikhathi, lezi ziphambeko ezincane ziyahlangana futhi zizifake esikweni lenhlangano, okwenza ukungathembeki kuzizwe kujwayelekile kunokuba kungavamile. Ucwaningo lukhombisa lokhu kukhukhuleka okwandayo kuvame kakhulu kunokwehluleka okungazelelwe, okumangalisayo kwesimilo.

Kwenzeka kanjani ukuthi inkohlakalo ibe yinto ejwayelekile ngaphandle kokuqaphela muntu?

Inkohlakalo iba ngokwejwayelekile ngokusebenzisa izindlela ezintathu zokuqinisa: ukufakwa kwezikhungo, lapho izenzo eziphambene nezimiso zokuziphatha zigxilile ezinqubweni; ukulinganisela, lapho abantu bethethelela ukuziphatha njengokungenangozi noma kudingekile; kanye nokuhlalisana kwabantu, lapho abasanda kufika bafunda ukwamukela le mikhuba. Ukuvumelana ngakunye okuncane kwehlisa umkhawulo kokulandelayo, kwenze umthambeka oshelelayo. Ngenxa yokuthi asikho isenzo esisodwa esizwakala sisibi, abahlanganyeli abavamile ukubona ukuguguleka kwezimiso ezihle okwenyukayo kuze kube yilapho ukungasebenzi kahle kwesistimu kuba okungenakuphikwa.

Iziphi izimpawu eziyisixwayiso ezikhombisa ukuthi inkohlakalo isiba ngokwejwayelekile ebhizinisini?

Izimpawu eziyisixwayiso ezingukhiye zifaka phakathi ukuphoqelelwa kwezinqubomgomo, ukubekezelelana okusabalele ekugoqeni imithetho, ingcindezi yokubeka imiphumela kuqala kunezimiso zokuziphatha, nemishwana efana nokuthi "zisebenza kanjalo nje izinto lapha." Ukungabi bikho obala ekuthengeni, ezindlekweni, nasekubikeni nakho kukhombisa ubungozi. Amabhizinisi asebenzisa izinkundla ezifana Mewayz angasebenzisa i-OS yebhizinisi lamamojuli angu-207 ukuze aphoqelele ukuziphendulela ngokugeleza komsebenzi okuhleliwe, amaketanga okugunyaza, nokugcinwa kwerekhodi okusobala kusukela ku-$19/mo.

Izinhlangano zingakuvimbela kanjani ukwenziwa kwemikhuba yenkohlakalo ibe yijwayelekile?

Ukuvimbela kudinga ukwakha amasistimu enza ukuziphatha okuhle kube yindlela yokumelana okuncane. Lokhu kuhlanganisa izinqubomgomo ezicacile, ukuqiniswa komthetho ngokungaguquki, iziteshi zokubika ezingaziwa, nobuholi obubonisa ubuqotho. Ukwamukela amapulatifomu emisebenzi amaphakathi afana ne-Mewayz kusiza ngokwenza ukugunyazwa kwedijithali, ukulandelela izindleko, nokugcina izindlela zokucwaninga kuyo yonke imisebenzi yebhizinisi — kunciphisa izikhala ezingakahleleki lapho inkohlakalo evamile iqala khona ukumila izimpande.