Knowledge Base

How do I create my first website?

To create your first website:

1. Navigate to "Sites" in the sidebar menu
2. Click "Create New Site" button
3. Choose to start from a template or create from scratch
4. Use the drag-and-drop builder to customize your pages
5. Add sections, images, text, forms, and more
6. Preview and publish your site when ready

Note: Website creation requires a Premium plan. Free plan users can create Link in Bio pages only.

How do I set up a Link in Bio page?

Link in Bio pages are perfect for social media profiles. Here's how to create one:

1. Go to "Link in Bio" in the sidebar
2. Click "Create New Page" or use the "+" button
3. Add your profile photo, name, and bio description
4. Add links to your social media, websites, products, or any URL
5. Customize the design, colors, and layout
6. Share your unique bio link (e.g., mewayz.com/@yourname)

Free plan includes 1 Link in Bio page. Premium plan includes unlimited pages.

What's the difference between Free and Premium plans?

How do I create a Mediakit page?

Mediakit pages are professional portfolios for creators and businesses:

1. Navigate to "Mediakit" in the sidebar (Premium feature)
2. Create a new Mediakit page
3. Add your portfolio content, media, and information
4. Customize the design to match your brand
5. Share your professional mediakit link

How do I upgrade my plan?

To upgrade to Premium:

1. Go to "Upgrade" in the sidebar menu
2. Review available plans and their features
3. Select the Premium plan that fits your needs
4. Choose between monthly or annual billing (annual saves money)
5. Complete the payment through your preferred payment method
6. Your plan activates immediately after successful payment

You can upgrade or downgrade at any time. Changes take effect immediately.

What payment methods are accepted?

Mewayz supports multiple payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Stripe
• Other payment gateways configured by your administrator

Accepted payment methods may vary by region. Check your Upgrade page for available options.

How do I request a withdrawal from my wallet?

To withdraw funds from your wallet:

1. Ensure you have a positive wallet balance
2. Go to "Wallet" in the sidebar
3. Click "Settings" and configure your withdrawal method:
4. PayPal: Enter your PayPal email address
5. Crypto: Enter your crypto wallet address and select channel
6. Bank: Enter your bank account number and bank name
7. Go to "Withdraw" section
8. Enter the withdrawal amount (must be greater than 0)
9. Add an optional note and submit your request

Important: You must configure at least one payment method before requesting withdrawal. Withdrawals are processed within 1-3 business days after admin approval. You can only have one pending withdrawal at a time.

Are there any fees for withdrawals?

Withdrawal fees vary based on your administrator's settings. A platform fee percentage may be applied to withdrawals. Check your Wallet Settings or contact support for specific fee information.

How do I use the AI Site Generator?

The AI Site Generator creates complete websites automatically:

1. Go to "Create" in the sidebar and select "AI Site Generator"
2. Describe what kind of website you want (e.g., "restaurant website" or "portfolio for photographer")
3. The AI will generate a complete site with pages, sections, and content
4. Review and customize the generated content
5. Publish when satisfied

AI Site Generator is a Premium feature with monthly usage limits. Check your plan details for limits.

How do I add custom domains to my site?

To use your own domain:

1. Ensure you have the Custom Domain feature enabled (Premium feature)
2. Go to your site settings
3. Navigate to domain settings
4. Enter your custom domain
5. Configure DNS records as instructed
6. Wait for DNS propagation (usually 24-48 hours)

Custom domains require proper DNS configuration. Contact support if you need assistance with DNS setup.

How do I remove Mewayz branding from my sites?

To remove branding from your sites:

1. Ensure you have the Custom Branding feature enabled (Premium feature)
2. Go to your site settings
3. Find the "Branding" or "Footer" settings
4. Disable the Mewayz branding option
5. Save your changes

Branding removal limits may apply based on your plan. Check your plan details for specific limits on sites or Link in Bio pages with branding removed.

How do I export my site to HTML?

To export your site as static HTML:

1. Ensure you have the Export to HTML feature enabled (Premium feature)
2. Go to your site settings
3. Find the "Export" or "Site Exports" option
4. Click "Export to HTML"
5. Download the generated ZIP file
6. Extract and host the files on any web server

How do I view site analytics and insights?

To view your site statistics:

1. Ensure Site Insights feature is enabled (Premium feature)
2. Go to your site dashboard
3. Click on "Insights" or "Analytics"
4. View visitor statistics, traffic sources, popular pages, and more

How do I add pixel codes to my site?

To add tracking pixels (Facebook Pixel, Google Analytics, etc.):

1. Ensure Pixel Codes feature is enabled (Premium feature)
2. Go to your site settings
3. Navigate to "Pixel Codes" or "Tracking" section
4. Paste your pixel code (script tags)
5. Save and the pixel will be active on your site

How do I create and sell products?

To set up your online store:

1. Go to "Store" in the sidebar (Premium feature)
2. Click "Create Product" or use the "+" button
3. Add product name, description, and price
4. Upload product images
5. Set inventory quantity (if tracking inventory)
6. Configure shipping options if needed
7. Add products to your website pages
8. Customers can purchase directly through your site

Product limits vary by plan. Check your plan details for maximum products allowed. Premium plans typically include unlimited products.

How do I manage orders and inventory?

Navigate to "Store" and use the orders section to view all purchases, track order status, and manage fulfillment. You can also view inventory levels and update product quantities as needed.

How do I accept donations on my site?

To accept donations:

1. Ensure Donations feature is enabled (Premium feature)
2. Go to your site builder
3. Add a "Donations" section to your page
4. Configure donation amounts and settings
5. Donations will be processed through your wallet

How do I create an online course?

To create and sell courses:

1. Go to "Courses" in the sidebar (Premium feature)
2. Click "Create Course" or use the "+" button
3. Enter course title, description, and cover image
4. Add lessons and course content:
5. Upload videos or add text content
6. Organize lessons into modules or sections
7. Set course pricing (free or paid)
8. Configure enrollment settings
9. Publish your course
10. Share your course link with students

Course limits vary by plan. Premium plans typically include unlimited courses.

How do students enroll in my courses?

Students can enroll by visiting your course page. For paid courses, they'll complete payment through your configured payment gateway. Once enrolled, students gain access to all course materials and can track their progress.

How do I create QR codes?

To generate QR codes:

1. Go to "QR Codes" in the sidebar (Premium feature)
2. Click "Create QR Code" or use the "+" button
3. Enter the URL or text you want to encode
4. Customize the QR code design (colors, patterns, logo)
5. Download your QR code in various formats
6. Track scans and analytics (with Link Shortener Insights feature)

QR code limits vary by plan. Check your plan for maximum QR codes allowed. Premium plans typically include unlimited QR codes.

How do I shorten and track links?

To use the Link Shortener:

1. Ensure Link Shortener feature is enabled (Premium feature)
2. Go to "Link Shortener" in the sidebar
3. Enter the long URL you want to shorten
4. Get a shortened link (e.g., mewayz.com/s/abc123)
5. View click analytics and insights (with Link Shortener Insights feature)

How do I create and send invoices?

To create professional invoices:

1. Go to "Invoicing" in the sidebar (Premium feature)
2. Click "Create Invoice"
3. Enter client details and billing information
4. Add line items, products, or services
5. Set payment terms and due dates
6. Send invoice via email or share link
7. Track payment status and send reminders

Invoice limits may apply based on your plan. Check your plan details for monthly invoice limits.

How do I manage bookings and appointments?

To set up booking:

1. Ensure Booking feature is enabled (Premium feature)
2. Go to "Booking" in the sidebar
3. Configure your availability and working hours
4. Set booking intervals and pricing
5. Add booking widget to your website
6. Clients can book appointments directly
7. Receive notifications and manage bookings

How do I manage my audience and contacts?

To manage contacts and leads:

1. Go to "Audience" or "Contacts" in the sidebar (Premium feature)
2. View all contacts from form submissions
3. Organize contacts into groups or segments
4. Export contact data when needed
5. Track form submissions per site

Contact limits vary by plan. Check your plan for maximum contacts allowed.

How do I use the messaging feature?

To manage messages:

1. Go to "Messages" in the sidebar (Premium feature)
2. View all message conversations
3. Respond to inquiries from your website forms
4. Manage conversations with contacts

Message conversation limits vary by plan. Premium plans typically include unlimited conversations.

How do I use AI to generate pages and sections?

To use AI for page and section generation:

1. Ensure AI Pages & Sections feature is enabled (Premium feature)
2. While editing a site, click "Add Section"
3. Select "AI Generate" option
4. Describe what kind of section you want (e.g., "hero section for a restaurant")
5. AI will generate the section with content and styling
6. Customize the generated content as needed

AI generation has monthly usage limits based on your plan. Check your plan details for specific limits.

How do I generate AI images?

To generate images with AI:

1. Ensure AI Images feature is enabled (Premium feature)
2. While editing a site, add an image section
3. Click on the image upload area
4. Select "Generate with AI" option
5. Describe the image you want (e.g., "modern office workspace")
6. AI generates the image based on your description
7. Use the generated image in your site

AI image generation has monthly usage limits. Check your plan for specific limits.

How do I change my password?

To change your password:

1. Go to "Settings & Workspace" in the sidebar
2. Navigate to "Account Settings"
3. Click "Change Password"
4. Enter your current password
5. Enter your new password (minimum 6 characters)
6. Confirm your new password
7. Save changes

How do I manage my workspace?

To manage your workspace:

1. Click on your workspace name in the sidebar
2. Update workspace name, logo, or settings
3. Invite team members (if team features are available)
4. Manage workspace permissions

Can I customize my wallet withdrawal settings?

To configure withdrawal methods:

1. Go to "Wallet" in the sidebar
2. Click "Settings"
3. Configure one or more withdrawal methods:
4. PayPal: Enter your PayPal email
5. Crypto: Enter wallet address and select channel (Bitcoin, Ethereum, etc.)
6. Bank: Enter bank account number and bank name
7. Save your settings

You must configure at least one withdrawal method before requesting withdrawals.

How do I delete my account?

To request account deletion, contact support at support@mewayz.com. Include your account email and reason for deletion. We'll process your request within 48 hours. Please note that account deletion is permanent and cannot be undone.

How do I change my language?

To change the interface language:

1. Click the help icon (question mark) in the bottom right corner
2. Select "Language" from the menu
3. Choose your preferred language
4. The interface will update immediately

How does the referral program work?

To earn commissions through referrals:

1. Find your unique referral code in your account settings
2. Share your referral code or link with others
3. When someone signs up using your code and makes a payment, you earn a commission
4. Commissions are automatically deposited into your wallet
5. You can withdraw referral earnings just like other wallet funds

Referral commissions are based on your administrator's settings. Commission percentage and eligible payment types (subscriptions, courses, store purchases) may vary.

Where can I find my referral code?

Your referral code is displayed in your account settings or profile. It's unique to your account and can be shared via a link or code that others can use when signing up.

My website isn't loading correctly

If your website has loading issues:

• Clear your browser cache and cookies
• Check your internet connection
• Ensure all required fields are filled in your site settings
• Try accessing the site in an incognito/private browser window
• Check if you've reached your monthly traffic limit
• Verify your site is published (not in draft mode)

If issues persist, contact support with details about the problem and your site URL.

I can't access a feature that should be available

If a feature isn't accessible:

1. Check your plan limits in the Upgrade page
2. Verify the feature is enabled for your plan
3. Ensure you have an active subscription (not expired)
4. Check if you've reached usage limits (e.g., monthly AI generation limits)
5. Try refreshing the page or logging out and back in

Most features require a Premium plan. Free plan users can only create Link in Bio pages. If you're on Premium and still can't access a feature, contact support.

Payment failed or didn't go through

If payment fails:

• Verify your payment method is valid and not expired
• Check your account balance or credit limit
• Ensure billing information matches your payment method
• Try a different payment method if available
• Contact your bank or payment provider to verify the transaction
• Check for any error messages in your account

If payment issues persist, contact your bank first, then reach out to support@mewayz.com with transaction details.

I've reached my plan limits

If you've reached limits:

• Check your current usage in the Upgrade page
• Review your plan limits and features
• Upgrade to Premium for unlimited access to most features
• For monthly limits (like AI generation), wait for the next billing cycle or upgrade

Free plan users are limited to 1 Link in Bio page. Premium plans typically include unlimited access to most features.

My withdrawal request is pending

Withdrawal processing:

• Withdrawals require admin approval before processing
• Processing time is typically 1-3 business days after approval
• You can only have one pending withdrawal at a time
• Check your withdrawal status in the Wallet section
• Ensure your withdrawal method is properly configured

If your withdrawal is taking longer than expected, contact support with your withdrawal request details.