Manage Support Tickets With a Helpdesk
Your Customers Actually Love
— Without Paying Zendesk Prices
Replace Zendesk at 1/5 the cost. Manage support tickets, run a full helpdesk with knowledge base, track SLAs, handle calls, and collect customer feedback — all inside one platform your whole team uses from day one.
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Why most small businesses lose customers they should keep
These three problems silently destroy customer retention in growing businesses every single month.
Zendesk is priced for enterprise
Zendesk Suite Professional charges $89/agent/month. For a team of 5, that's $445/month — before add-ons. Freshdesk, Intercom, and Help Scout all layer on per-agent fees that compound as you grow.
Shared inboxes lose tickets
Studies show 62% of companies using shared email inboxes for support have tickets that fall through the cracks. Without a proper ticketing system, customers wait days for replies, threads get lost, and satisfaction plummets.
No helpdesk = no SLA discipline
The average small business takes 12 hours to respond to a support request. Businesses that respond within 1 hour have 7x higher customer satisfaction. Without SLA tracking, response times drift and customers churn.
Mewayz Support solves all three. Flat pricing, SLA-tracked tickets, and a full knowledge base built directly into every plan.
Everything your support team needs. Nothing they don't.
Each feature connects to the others — tickets flow into the helpdesk, SLAs trigger escalations, resolved tickets feed the knowledge base automatically. No integrations required.
Support Ticket System — Track Every Request
Every customer request becomes a trackable ticket with priority, status, and assigned agent. No more lost emails or duplicated work. Auto-assign tickets based on topic, round-robin, or workload. Full conversation history on every ticket.
Full Helpdesk Portal — Self-Service & Agent Views
Give customers a branded helpdesk portal where they can submit tickets, check status, and browse your knowledge base. Agents get a unified dashboard with queue management, canned responses, and internal notes — everything needed to resolve issues fast.
Knowledge Base — Deflect Tickets Before They're Created
Build a searchable help center with categories, articles, and FAQs. Customers find answers themselves — reducing ticket volume by up to 40%. Articles are suggested automatically when customers type a new ticket, deflecting common questions before they reach your team.
Call Hub — Inbound & Outbound Call Management
Log inbound calls, track call outcomes, and manage follow-ups from a central call hub. Link calls to tickets and customer profiles automatically. Track call duration, resolution status, and agent performance — no separate phone system required.
SLA Tracking — Never Miss a Response Deadline
Set SLA policies by ticket priority — critical tickets get 1-hour response targets, normal tickets get 4 hours. The system alerts agents before deadlines hit and escalates automatically when SLAs are breached. Full SLA compliance reporting for managers.
Customer Feedback — CSAT & Satisfaction Tracking
Automatically send satisfaction surveys after ticket resolution. Track CSAT scores per agent, per team, and over time. Identify trends in customer feedback and use it to improve your support processes. Feedback history lives on the customer profile.
Helpdesk Overview
A unified dashboard for your entire support operation — agent queues, ticket statuses, and performance metrics at a glance.
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Ticket Management
Filter, sort, and manage every ticket from a single view. Assign agents, set priorities, and track resolution times.
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Call Hub
Log and track all inbound and outbound calls. Link calls to tickets and customer profiles for complete context.
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Feedback History
Track every piece of customer feedback. Analyze CSAT trends, identify patterns, and improve your support quality over time.
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From ticket to resolution — four steps
Every step of the support cycle is connected inside Mewayz. No exports, no switching tabs, no lost context.
Ticket Created
Customer submits a request via email, helpdesk portal, or live chat. A ticket is created automatically with priority, category, and SLA timer started.
Automatic ticket creationAgent Assigned
Ticket auto-assigned to the right agent based on topic, workload, or round-robin rules. Agent is notified immediately with full customer context.
Smart auto-routingResolve & Respond
Agent resolves the issue using canned responses, knowledge base articles, or custom replies. Internal notes keep the team aligned. SLA timer tracks compliance.
Full resolution toolkitFeedback Collected
Customer receives a satisfaction survey automatically. CSAT score is logged against the ticket and agent. Feedback feeds into quality improvement dashboards.
Automatic CSAT collectionMewayz Support vs Zendesk vs Freshdesk vs Intercom
Same core helpdesk functionality — but Mewayz bundles CRM, invoicing, and unlimited agents at a flat price.
| Feature |
Mewayz
Recommended
|
Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| Price (5 agents) | From $49/mo flat | $445/mo | $245/mo | $370/mo |
| Per-agent fee | None — flat pricing | $89/agent/mo | $49/agent/mo | $74/agent/mo |
| Knowledge base | Built-in (all plans) | Suite Pro+ only | Paid add-on | Articles add-on |
| CRM included | Yes — included | Zendesk Sell (separate) | Freshsales (separate) | Basic contacts only |
| SLA tracking | All plans | Professional+ | Pro+ only | Advanced only |
| Setup time | Under 2 minutes | 1–3 days avg. | 2–4 hours avg. | 1–2 days avg. |
Prices as of March 2026. Competitor pricing may vary by region and plan tier.
Everything your helpdesk needs
Add as many agents as your team needs. No per-seat fees for support staff — flat monthly pricing regardless of team size.
Flat pricing means your 10th support agent costs nothing extra. Scale your team without watching your helpdesk bill multiply.
Self-service knowledge base with article suggestions helps customers find answers before submitting a ticket. Included at no extra cost.
Set response and resolution SLA targets per ticket priority. Get alerts before deadlines are breached — no extra configuration required.
Real businesses, real support metrics
Not marketing copy — specific results from customers who switched from Zendesk, Freshdesk, and shared inboxes.
"We switched from Zendesk in an afternoon. The SLA tracking in Mewayz is much more accessible — our team actually uses it now. The transition was smoother than expected and our response times improved after the switch."
"The knowledge base helps deflect repetitive support questions before they hit the queue. Before, common questions all became tickets. Now we have the help center handling the basic ones, and the team focuses on more complex issues."
"Coming from a shared Gmail inbox, the structured ticketing system was a major upgrade. Every ticket now has an owner, priority, and SLA timer. Nothing gets lost. Clients noticed the faster, more consistent responses."
Set up your helpdesk in 2 minutes.
No onboarding calls, no credit card, no "talk to sales" wall. Create an account, configure your ticket categories, add your first agent — and you're live. Flat pricing means your entire support team is included from day one.
14-day free trial. No credit card. Cancel anytime. 30-day money-back guarantee.
Support & Helpdesk FAQs
Common questions from businesses switching from Zendesk, Freshdesk, and shared inboxes.
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The Ultimate Helpdesk Setup Checklist
Step-by-step checklist to set up Support in under 30 minutes. Used by 12,000+ teams.
Check your email for your free guide!
Start Your Free Helpdesk Trial
Replace Zendesk, Freshdesk, or your shared inbox today. Set up your full helpdesk in 2 minutes — all agents included at no extra cost.
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- CRM, faturação e 144+ módulos
- 1,020 €+ economizado vs ferramentas separadas
- Configuração em 60 segundos